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DELIVERY AND RETURNS
Ordering When placing an order, it is the purchasers responsibility to ensure that all details conveyed in the order are correct & true. BONEHEAD AUSTRALIA.COM does not accept liability for products sent with errors made by the ordering party. Due to the custom nature of the products & services offered by BONEHEAD AUSTRALIA.COM, full payment must be received for all orders before mock-up artworks are generated & before any goods are dispatched. Delivery and Handling Charges BONEHEAD AUSTRALIA.COM delivers world wide via Australia Post. All delivery and handling charges are payable by the purchaser and are additional to the listed price for each product on this website. Should the delivery charges in anyway be unclear or not understood, you should contact us at enquiries@dcsports.com.au with your query. Estimated Delivery Time: Orders are dispatched from our BONEHEAD AUSTRALIA.COM warehouse in New South Wales, Australia. Your products should be delivered to you within 1-4 weeks of receipt of order, payment & advice of correct information relating to the products required. Delivery time may also be affected by the size or complexity of your order, the delivery location & our current workload. An estimate for job completion & delivery can be requested before or after making an order. BONEHEAD AUSTRALIA.COM relies on Australia Post for delivery and unfortunately delays may occur that are beyond our control. We are not liable for delays whatsoever. Method of Delivery: By default, all orders within Australia are sent via Regular Post, customers must advise if they require their products be; (A) insured (B) sent via Registered Post (C) sent via Express Post or otherwise. A revised quote for delivery will be issued if either A,B or C be nominated for delivery. By default, all orders outside Australia are sent via Economy Air Mail, customers must advise if they require their products be; (A) insured (B) sent via Registered Post (C) sent via Regular Air Mail or otherwise. A revised quote for delivery will be issued if either A,B or C be nominated for delivery. We recommend that orders be dispatched with insurance & postal registration. Pick-ups are available by prior arrangement only. Policy for Returning Items: Refunds and exchanges are not accepted due to the custom & personal nature of our products. Products are non-returnable unless there is a known manufacturing fault or defect. Defective Items: Defective products must be returned to BONEHEAD AUSTRALIA.COM within (14) fourteen days of the purchase date to be eligible for replacement, international customers will be granted an extention at the discretion of the BONEHEAD AUSTRALIA.COM management. Items will be replaced with the product originally purchased. For products that cannot be replaced due to unavailability, a full refund will be offered. How to Return your product:
Important:
If you feel that your return falls outside of our policy, please contact our customer representative at enquiries@bhsports.com.au first to confirm if your return can be accepted.   |
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